Shipping Policy

Last Updated: June 4, 2026

We want your SOLARA order to arrive quickly and in perfect condition. Please read through our shipping details before placing your order. If you have questions at any point, reach out to us at hello@solara.skin — we're happy to help.

Order Processing

All orders are processed Monday through Friday, excluding federal holidays. Orders placed by 12:00 PM CST will begin processing the same business day. Orders placed after 12:00 PM CST, on weekends, or on holidays will begin processing the next business day. Processing typically takes 1–2 business days. You will receive a shipping confirmation email with a tracking number once your order has shipped.

Processing time is separate from delivery time. For example, an order placed Monday on Standard Shipping could ship by Tuesday or Wednesday and arrive within 5–8 business days after that.

Shipping Destinations

We currently ship within the United States only, including Alaska and Hawaii. We do not ship to U.S. territories at this time. We are working to expand shipping options — sign up for our email list to be the first to know when international shipping becomes available.

P.O. Boxes

We can ship to P.O. Boxes via Standard Shipping. Expedited Shipping requires a physical street address and cannot be delivered to a P.O. Box.

Shipping Options & Estimated Delivery

Shipping Method	Cost	Estimated Delivery After Processing
Standard Shipping	$5.00	5–8 business days
Expedited Shipping	$10.95	2–3 business days
Free Standard Shipping	FREE	5–8 business days (orders over $30)

Free standard shipping is automatically applied at checkout on all orders over $30. Delivery estimates begin after processing time and are not guaranteed. Delays may occur during peak seasons or carrier disruptions.

Holiday Shipping

During peak holiday periods, processing times may be extended by 1–3 additional business days due to high order volume. We recommend placing orders at least 10–14 business days before any holiday to ensure timely arrival. Holiday shipping cutoff dates will be posted on our website when applicable.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. SOLARA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at hello@solara.skin right away — we will do our best to make corrections before the order ships, but we cannot guarantee changes once processing has begun.

If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Stolen or Missing Packages

If your tracking shows delivered but you have not received your package:

• Check around your door, mailbox, with neighbors, or with your building management first

• Wait 24 hours — carriers sometimes mark packages as delivered a day early

• Contact us at hello@solara.skin within 7 days of the marked delivery date if the package is still missing

We understand porch theft and carrier errors happen. While we cannot guarantee replacements for packages marked as delivered, we will work with you and the carrier to investigate and find the best resolution possible.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us at hello@solara.skin within 7 days of the expected delivery date. Include your order number and photos of any damage. We will open a carrier investigation and offer a replacement or refund as appropriate.

Returns & Exchanges

We accept returns within 14 days of delivery for items that are unopened and unused in their original packaging. To initiate a return, email hello@solara.skin with your order number and reason for return. Return shipping costs are the customer's responsibility unless the item is defective or we made an error on your order.

Refunds are processed to the original payment method within 5–7 business days of receiving the returned item. You will receive an email confirmation once your refund has been issued.

Non-Returnable Items

The following items are final sale and cannot be returned due to health and hygiene standards:

• Opened lip gloss or makeup products of any kind

• Items marked as final sale at the time of purchase

• Items returned outside the 14-day return window

If your opened product arrived defective or damaged, please contact us — we handle these situations on a case-by-case basis and will always work to make it right.