Privacy Policy

Last Revised and Effective Date: June 4, 2026

SOLARA Labs LLC ("SOLARA," "we," "us," or "our") is committed to protecting the privacy, confidentiality, and security of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit www.solara.skin or purchase our products.

You can jump to a specific section using the headings below:

I.  What Is Personal Data?

II.  What Personal Data We Collect and When

III.  How We Use Your Personal Data

IV.  Who Receives Your Personal Data

V.  How We Protect Your Data

VI.  How Long We Retain Your Data

VII.  Your Rights and Choices

VIII.  Cookies and Tracking Technologies

IX.  Children's Privacy

X.  Additional Information for California Residents

XI.  Changes to This Policy

XII.  Contact Details

I. What Is Personal Data?

"Personal data" refers to any information that identifies or could reasonably be used to identify a specific individual — directly or indirectly. This includes your name, email address, IP address, purchase history, and similar information.

II. What Personal Data We Collect and When

We collect information about you in a variety of ways depending on how you interact with us. The table below describes the types of data we collect and why.

Context	Information We Collect	Primary Purpose
Creating an account	Name, email address, password	Account access, faster checkout, order history
Placing an order	Name, email, phone, shipping & billing address, payment details	To process and fulfill your order
Signing up for emails or texts	Email address and/or phone number	To send promotions and brand updates (with your consent)
Contacting customer support	Name, contact info, order number, message content	To respond to inquiries and resolve issues
Browsing our website	IP address, browser type, device ID, pages visited, referring URL	To improve website performance and user experience
Participating in surveys or promotions	Name, contact info, and info you choose to share	To administer promotions and understand preferences
Reporting a product concern	Name, contact info, product details, voluntary health info	To address product safety and meet cosmetic vigilance obligations

We may also collect information automatically through:

• Cookies and first-party tracking — to understand how you use our site and make it function properly

• Third-party tracking pixels — to deliver targeted advertising and measure ad performance

• Web beacons and clear pixels — to track email open rates and marketing effectiveness

• Web logs — browser type, operating system, IP address, and date/time stamp of visits

III. How We Use Your Personal Data

In addition to the purposes described above, we use your data to:

• Verify your identity and authenticate account access

• Streamline checkout and process returns

• Prevent fraud, unauthorized transactions, and abuse

• Improve our website, products, and customer experience

• Send marketing communications (you may opt out at any time)

• Conduct analytics and performance reporting

• Comply with applicable legal and regulatory obligations

Note: In many cases we have more than one purpose for collecting your data. For example, when you place an order, we collect your information both to fulfill the contract and to respond to post-purchase questions.

IV. Who Receives Your Personal Data

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers — trusted vendors who help us operate our business (e.g., payment processors, shipping carriers, email platforms, analytics providers). All are required to handle your data securely.

• Legal Requirements — when required by law, court order, subpoena, or government request, or to protect our rights, property, or the safety of others.

• Business Transactions — in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

• With Your Consent — in any other circumstance, we will ask for your permission before sharing your data.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

V. How We Protect Your Data

We implement industry-standard security measures — including SSL/TLS encryption, secure payment processing through PCI-compliant providers, and access controls — to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your data.

If you create an account, you are responsible for maintaining the confidentiality of your password. Please notify us immediately at hello@solara.skin if you suspect any unauthorized use of your account.

VI. How Long We Retain Your Data

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. In general:

• Order and transaction records are retained for up to 7 years to meet tax and accounting requirements

• Account information is retained for as long as your account is active, plus a reasonable period after closure

• Marketing and email data is retained until you opt out or request deletion

• Analytics and log data is typically retained for 12–24 months

When your data is no longer needed, we will securely delete or anonymize it.

VII. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you

• Correction — request that we correct inaccurate or incomplete data

• Deletion — request that we delete your personal data, subject to legal obligations

• Opt-Out of Marketing — unsubscribe from emails at any time by clicking 'unsubscribe' or emailing us

• Objection — object to certain uses of your data, including direct marketing

• Revocation of Consent — withdraw consent for data processing where consent is our legal basis

To exercise any of these rights, email us at hello@solara.skin with the subject line "Privacy Request." We will respond within 30 days and may need to verify your identity before processing your request. We will not discriminate against you for exercising any privacy rights.

VIII. Cookies and Tracking Technologies

Our website uses cookies, pixels, web beacons, and similar technologies to enhance your experience, analyze traffic, and support our marketing efforts. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Strictly Necessary Cookies — required for the website to function (e.g., cart management, checkout, login)

• Performance and Analytics Cookies — help us understand how visitors interact with our site (e.g., Google Analytics)

• Marketing and Advertising Cookies — used to deliver relevant ads and track campaign performance across platforms

• Functional Cookies — remember your preferences such as saved items or previously viewed products

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of targeted advertising through our cookie settings banner or by contacting us directly.

IX. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal data from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@solara.skin and we will take prompt steps to delete that information from our records.

X. Additional Information for California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what categories of personal information we collect and how it is used

• The right to delete your personal information

• The right to opt out of the sale or sharing of your personal information

• The right to non-discrimination for exercising your privacy rights

• The right to correct inaccurate personal information

• The right to limit use of sensitive personal information

We do not sell personal information for money. We may share personal data with advertising partners for cross-context behavioral advertising, which may constitute "sharing" under California law. To opt out, contact us at hello@solara.skin with the subject line "California Privacy Request."

Categories of personal data we collect include: Identifiers, Commercial Information, Internet or Network Activity, and Inferences drawn from the above.

XI. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes to this page with a revised effective date at the top. If changes are material, we will notify you by email or through a prominent notice on our website. Your continued use of our site after the effective date constitutes acceptance of the updated policy.

XII. Contact Details

For any privacy-related questions, requests, or concerns, please contact us:

SOLARA Labs LLC

Email: hello@solara.skin

Website: www.solara.skin

Houston, Texas, United States