Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package in real time on the carrier's website. You can also log into your account on www.solara.skin to view your full order history and status at any time.

We begin processing orders quickly to get them to you as fast as possible, so we cannot guarantee changes or cancellations once an order is placed. Please contact us immediately at info@solara-beauty.com if you need to make a modification. Once an order has shipped, we are unable to make any changes.

Orders may be cancelled due to inventory availability, payment verification issues, or flagged fraud activity. To protect all customers, our system may cancel orders that appear unusual. If you believe your order was cancelled in error, please reach out to us at info@solara-beauty.com with your order number and we will look into it right away.

Gift cards are not currently available but may be offered in the future. Sign up for our email list to stay updated on new offerings and upcoming launches.

At this time, SOLARA ships within the United States only, including Alaska and Hawaii. We are working toward international shipping — subscribe to our emails to be notified when it becomes available.

Yes — Standard Shipping is available for P.O. Boxes. Expedited Shipping requires a physical street address and cannot be delivered to a P.O. Box.

Orders are processed within 1–2 business days first. After processing, Standard Shipping ($5.00) takes 5–8 business days and Expedited Shipping ($10.95) takes 2–3 business days. Orders over $30 qualify for free Standard Shipping. Total delivery time = processing time + shipping time.

It can take 24–48 hours for tracking information to update after your shipping confirmation email is sent. If your tracking hasn't updated after 48 hours, please contact us at info@solara-beauty.com with your order number and we'll look into it right away.

First, check around your door, mailbox, with neighbors, or with your building management. Carriers sometimes mark packages delivered a day before they actually arrive. If your package is still missing after 24 hours, contact us at hello@solara.skin within 7 days of the marked delivery date and we will open a carrier investigation.

Contact us at info@solara-beauty.com immediately after placing your order. We will do our best to make corrections before your order ships. Once a package has shipped, we are unable to redirect it. If it is returned to us due to an undeliverable address, we will contact you to arrange reshipment — additional shipping fees may apply.

Yes — all orders over $30 qualify for free Standard Shipping, automatically applied at checkout. No code needed. Standard Shipping is $5.00 and Expedited Shipping is $10.95 for orders under $30.

We accept returns within 14 days of delivery for items that are unopened and unused in their original packaging. To start a return, email hello@solara.skin with your order number and reason for return. Return shipping costs are the customer's responsibility unless we made an error on your order.

For health and hygiene reasons, we are unable to accept returns on opened lip gloss or makeup products. This is a standard practice in the beauty industry. If your product arrived damaged or defective, please contact us within 7 days with photos and your order number — we will make it right.

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days. You will receive an email confirmation when your refund has been processed. Note that your bank or card issuer may take additional time to post the credit to your account.

No — you can check out as a guest. However, creating a free account lets you track orders, view your full purchase history, and enjoy a faster checkout experience on future orders.

Email us at info@solara-beauty.com For the fastest resolution, please include the following in your message: • Your full name • Your order number (if applicable) • A brief description of your question or issue • Photos if relevant (e.g., damaged product) Our team responds to all inquiries within 1–2 business days. The store is online 24/7 — place your order any time.

Yes — we love collaborating with creators who are passionate about beauty. We work with nano and micro-influencers across TikTok and Instagram. If you are interested in a partnership, product seeding, or collaboration, email hello@solara.skin with the subject line "Creator Partnership" and include your handle, platform, and a little about your audience. We review all inquiries and will follow up if there's a fit.

The best ways to stay in the loop: • Follow us on TikTok and Instagram for new product announcements, tutorials, and behind-the-scenes content • Sign up for our email list at www.solara.skin for early access to launches and exclusive offers • Enable notifications on our TikTok and Instagram profiles so you never miss an announcement