Returns & Exchanges

We accept returns within 14 days of delivery for items that are unopened and unused in their original packaging. To initiate a return, email hello@solara.skin with your order number and reason for return. Return shipping costs are the customer's responsibility unless the item is defective or we made an error on your order.

Refunds are processed to the original payment method within 5–7 business days of receiving the returned item. You will receive an email confirmation once your refund has been issued.

Non-Returnable Items

The following items are final sale and cannot be returned due to health and hygiene standards:

• Opened lip gloss or makeup products of any kind

• Items marked as final sale at the time of purchase

• Items returned outside the 14-day return window

If your opened product arrived defective or damaged, please contact us — we handle these situations on a case-by-case basis and will always work to make it right.